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For several years now, Hisense has been one of the most popular brands for TVs and other electronics. They have a reputation for being cheap and reliable products that are easy to set up and use.

But does this mean they’re perfect?

Well, No! Like other Smart TV brands, Hisense is also plagued with problems. Major problems pertain to display and controls that call for repair through troubleshooting or replacement in severe cases. While these problems do not arise often, they can cause alarm whenever they occur.

The good news is we can fix them all.

This article will discuss some common issues faced by Hisense Smart TVs. We will also provide solutions to these issues so that you don’t need to worry about them anymore.

What Are Some Common Issues Faced By Hisense TVs?

1. Screen Display Problems

The screen displays on your Hisense TV may often become cracked or discolored. The impact on the screen usually causes this problem. It could be that you accidentally hit it while moving the TV around or the TV falls on the floor.

While this problem is not specific to Hisense TVs alone, it is more likely to happen with Hisense models as compared to others, given the fragility.

To avoid such problems, be careful while moving the TV around and place it in some strategic position where there is no risk of falling. You should also make sure that the TV is placed on a stable surface like a table or desk. While moving it around, use padding and cover the TV with a soft blanket. 

The solution to this problem is screen replacement. Get a professional to replace the damaged screen at an affordable price. Note, however, that this could void your warranty.

2. Hisense TV Fails to Turn On

It may fail to boot up when you power on your Hisense TV. The primary reasons for this problem include: 

  • Remote batteries are low.
  • The power outlet plugged into the TV is faulty.
  • The TV needs resetting.

There are several approaches to this problem based on the possible cause. You can start by checking the remote control batteries.

  • Remove the batteries and check if they’re still powerful. If not, replace the batteries, if they are, proceed to the next step. 
  • While the batteries are still out, press and hold the remote control for 30 seconds.
  • Return the batteries into place.
  • Turn on the Hisense TV using the remote.

If this does not work, try the following steps:

  • Unplug the Hisense TV from the power source.
  • Wait for 1 minute.
  • Plug it back in again.
  • Try powering on the TV once again.

3. Hisense TV Portrays Constant Flickering

Flickering is one of the most annoying problems that can afflict any TV. Flickering occurs when the image displayed on the screen flickers constantly. In extreme cases, it can even lead to eye strain.

There are several reasons why Hisense tv might be displaying flickering:

  • TV has been turned off for too long.
  • TV is connected/attached to a faulty device.
  • The network cable is loose/unsecured.
  • TV is receiving an intermittent signal.
  • The mainboard is faulty.

A simple fix to this issue would be to reboot the TV. However, if the flickering persists after rebooting, then remove the possible interferences such as appliances, phones, or other electronics sharing the same power outlet with the TV. 

If the flickering still doesn’t stop, turn off the energy-saving feature using the following procedure:

  • Go to TV Settings and select “Picture“.
  • On clicking the picture, you’ll see several options one of them will be the TV set to energy-saving mode.
  • Selecting another option will remove the Energy-Saving mode.
  • Now select the Picture mode.

If after removing energy saving mode you don’t see desired results, it could mean a more complex problem; faulty mainboard. Get a professional or contact Hisense Customer Service. They will help you troubleshoot the problem.

4. Hisense TV Brightness Problem

Your Hisense TV may look too bright or too dark, making you strain your eyes. This is because the brightness setting is either too high or too low.

To adjust the brightness level, follow these steps:

  • Open the menu and choose “Settings“.
  • Click “Picture Mode” and adjust various parameters under this area. A perfect setting of the parameters would make them as follows:
  • Picture Mode – Theatre Night
  • Backlight – 52
  • Brightness – 51
  • Colour – 49
  • Colour Space – Auto
  • Contrast – 47
  • Colour Temperature – Low
  • Gamma – 2
  • HDMI 2.0 format – Enhanced
  • HDMI Dynamic Range – Auto 
  • Local Dimming – High
  • Sharpness – 0
  • Tint – 0

All other parameters not listed above should be set at “zero” or “Off.” RGB color controls are perfect at default, so do not change anything.

If none of this helps, factory reset your TV. 

5. Hisense TV Turns On Then Off Immediately

You may encounter this problem while turning on your TV. It turns off immediately, even before displaying any content on the screen. Well, there could be several reasons for this issue. It could be due to a faulty power supply unit (loose or defective power cables) or defective remote control.

If you think the problem is with the remote control, remove the batteries; the faulty remote could randomly press itself, causing the immediate TV shutdown. Use the power button at the back of the TV to turn it on.

If the problem persists, check for loose cables and fix them accordingly.

In case they’re defective, consider replacing them.

If the problem continues, try to hard reset the TV by unplugging it from the power supply and then plug it back in after 15 minutes. If this fails, consider factory resetting. 

6. Hisense TV Shows Pictures With No Sound

This could be caused by several problems ranging from a damaged speaker to a bad connection between the speakers and the amplifier.

The first thing to do is to ensure that all connections are tight and secure.

Also, ensure that the volume levels are correct. Check that you’ve not muted the volume. You can use an external audio receiver if needed.

Note however that some videos may not have codec compatibility with your Hisense TV. In such cases, there’s nothing you can do since the manufacturer has already designed which video files your Hisense TV model will support.

7. Black Screen on Hisense TV

On the black screen, you’ll hardly see anything on your Hisense TV, but the sound from the content presented on the TV is audible. On changing the channel, you discover that the problem still presents with ultimately all channels. 

An ideal solution would be to follow these steps: 

  • Turn off the Hisense TV then unplug it from the power source.
  • Press the power button and hold it for 20 seconds.
  • Let the TV remain unplugged for 5 minutes before you plug it back into the power source.
  • Turn the TV on.

If the problem doesn’t end, it could mean that the mainboard, the LEDs, or the power board is damaged. In this case, get a professional to help in the repair process. 

8. Blinking LED Indicator

When the TV is turned on, the LED indicator may blink rapidly. This indicates that there could be a hardware problem.

It could mean a backlight/mainboard, powerboard, or inverter board problem if it blinks six times. If it blinks four times, it could signify damage to the inverter board wires or a defect in the main logic board.

Before you think of taking the TV to a technician for repair, consider power cycling the TV using the following procedure:

  • Turn off the TV.
  • Unplug it from the power source.
  • Wait for 1 minute before you plug it on.
  • Turn the Hisense TV on.

9. Reset My Hisense TV to Factory Settings

If none of the above solutions work, it’s time to do a factory reset on your Hisense TV:

  • Navigate to “Menu” in your TV settings, and select the “Settings” option.
  • Go to the “Storage and Reset” option.
  • Select the “Factory Data Reset” option.

All your stored data should be reverted to factory settings. This should solve your problem. After resetting, you’ll be required to sign up and reinstall apps and set up new services.

If the problem still persists, it could mean that the mainboard, the LEDs, or the power board is damaged. In this case, get a professional to help in the repair process. 

Frequently Asked Questions 

What are the Common Causes of Hisense TV Problems?

The most common cause of Hisense TV problems is the damage to the internal components such as the inverter board, the power board, the main logic board, and the backlight board. These parts are usually located inside the TV cabinet.

Damage is due to improper handling during installation or usage. Other reasons include poor quality parts used during manufacturing, incorrect settings of the TV, etc.

Is Hisense TV Easy to Re-Install?

Yes, Hisense TVs are very simple to set up. All you need is a screwdriver and a Phillips head screwdriver. The process involves removing screws from the back panel of the TV and replacing them with new ones.

The screws should be tightened firmly to avoid any accidental movement of the TV.

How Long Does it Take to Fix a Hisense TV?

It depends on the type of fault and its severity. A minor fault can be fixed within 30 mins while more complex faults require several hours. Either way, fixing a Hisense TV calls for dedication and patience.

How Much Does it Cost to Repair a Hisense TV?

The price of repairing a Hisense TV depends on the type of faulty component and the complexity of the fault. For example, fixing a power board requires expertise and experience. Thus, it costs more than repairing an inverter board.

You can try to fix your Hisense TV yourself. However, we recommend that you take it to a professional who specializes in repairing Hisense TVs.

Does Hisense TV Come With a Warranty?

Yes, Hisense TV comes with a warranty. Check inside the box if the warranty card is included. Often, the warranty is valid only after registration at the customer service center. Note, however, that interfering with the TV during repair may render the warranty void. 

Where Can I Find a Hisense TV Repairman?

There are many authorized dealers of Hisense TVs. You can visit their websites and contact them directly. Alternatively, look for a local repair shop near you. Most repair shops offer free diagnosis services. They will also guide you through the repair process.

Why Do Some Hisense TVs Have Defective Screens?

Sometimes, there are technical glitches that occur during production. This results in defective screens. In other cases, the screen is damaged by accident. To prevent this, carefully inspect the screen before purchasing.

What are the Symptoms of Hisense TV Problems?

Some of the common symptoms of Hisense TV malfunctions include flickering, dimming, buzzing sound, no picture display, and distorted pictures.

If you notice these symptoms, immediately turn off the TV and unplug it from the power supply. Then wait for 10 minutes before turning it back on again. Do not use the TV until the problem has been resolved.

Is Hisense TV Safe to Use?

Yes, Hisense TVs are safe to use. However, they are vulnerable to electrical surges and static electricity. Therefore, always keep them away from sources of static electricity such as hair dryers, vacuum cleaners, and electric fans.

Are Hisense TVs Good Value for the Money?

Yes, Hisense TVs are good value for the money. Their prices are competitive compared to those of other brands. Their quality is also relatively high for the price.

Conclusion

Hisense TVs are some of the most popular TVs available today. They are easy to set up and maintain. However, they are susceptible to various types of faults. It is important to know how to identify and resolve these faults to enjoy uninterrupted viewing pleasure.

Ranging from the simple to the complex, follow the right troubleshooting process. In case you need some parts replaced, or if the repair process requires some technical know-how, it is best left to professionals.

8 thoughts on “Hisense TV Problems: The Ultimate Troubleshooting Guide”

    • Hey Marilyn,

      If your Hisense TV is stuck on one channel, I recommend that you do a factory reset. The steps are provided in Solution 2.

      Reply
  1. There is a keyboard blocking half the screen. My Hisense remote can’t access it. My cable remote can’t access it. It looks like a keyboard to access the internet. I’d like to remove it. Thanks.

    Reply
    • Hey Tom,

      On your remote control, can you press the Home button and then go to Settings? You should have the option to select the Keyboard and toggle it off or on.

      Reply
  2. my hisense tv, the screen went black then i got abox skipping around the screen saying there was no signal to my tv now i am having difficulty in getting all available channels i should be getting.

    Reply
    • Hey James,

      Are you getting audio when the screen goes black? If so, can you follow the steps in Solution 7? If that doesn’t work, it’s time to do a factory reset by following the steps in Solution 9.

      Reply
  3. My TV won’t turn on. Red light comes on for 10 seconds, then blinks once. Over and over. I tried unplugging, etc., no luck. Where do I go from here?

    Reply
    • Hey Ray,

      Thanks for your question. Do you get a black screen on your TV, but there is still audio coming from your TV? If so, please take a look at Solution 7. If your TV turns on and then turns off immediately, please take a look at Solution 5.

      Reply

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