For several years, Hisense has been one of the most popular brands for TVs and other electronics. They have a reputation for being cheap and reliable products that are easy to set up and use.
But does this mean they’re perfect?
Well, No! Like other Smart TV brands, Hisense is also plagued with problems. Major problems pertain to displays and controls that require repair through troubleshooting or replacement in severe cases. While these problems do not arise often, they can cause alarm whenever they occur.
The good news is we can fix them all.
This article will discuss some common issues faced by Hisense Smart TVs. We will also provide solutions to these issues so you no longer need to worry about them.
What Are Some Common Issues Faced By Hisense TVs?
1. Screen Display Problems
The screen displays on your Hisense TV may often become cracked or discolored. The impact on the screen usually causes this problem. You could accidentally hit it while moving the TV around, or the TV could fall on the floor.
While this problem is not specific to Hisense TVs alone, it is more likely to happen with Hisense models than others, given their fragility.
To avoid such problems, be careful while moving the TV around and place it in some strategic position where there is no risk of falling. You should also ensure the TV is on a stable surface like a table or desk. While moving it around, use padding and cover the TV with a soft blanket.
The solution to this problem is screen replacement. Get a professional to replace the damaged screen at an affordable price. Note, however, that this could void your warranty.
2. Hisense TV Fails to Turn On
It may fail to boot up when you power on your Hisense TV. The primary reasons for this problem include the following:
- Remote batteries are low.
- The power outlet plugged into the TV is faulty.
- The TV needs resetting.
There are several approaches to this problem based on the possible cause. You can start by checking the remote control batteries.
- Remove the batteries and check if they’re still powerful. If not, replace the batteries. If they are, proceed to the next step.
- While the batteries are still out, press and hold the remote control for 30 seconds.
- Return the batteries into place.
- Turn on the Hisense TV using the remote.
If this does not work, try the following steps:
- Unplug the Hisense TV from the power source.
- Wait for 1 minute.
- Plug it back in again.
- Try powering on the TV once again.
3. Hisense TV Portrays Constant Flickering
Flickering is one of the most annoying problems that can afflict any TV. Flickering occurs when the image displayed on the screen flickers constantly. In extreme cases, it can even lead to eye strain.
There are several reasons why Hisense tv might be displaying flickering:
- TV has been turned off for too long.
- TV is connected/attached to a faulty device.
- The network cable is loose/unsecured.
- TV is receiving an intermittent signal.
- The mainboard is faulty.
A simple fix to this issue would be to reboot the TV. However, if the flickering persists after rebooting, remove possible interferences such as appliances, phones, or other electronics sharing the same power outlet with the TV.
If the flickering still doesn’t stop, turn off the energy-saving feature using the following procedure:
- Go to TV Settings and select “Picture.”
- On clicking the picture, you’ll see several options. One of them will be the TV set to energy-saving mode.
- Selecting another option will remove the Energy-Saving mode.
- Now select the Picture mode.
If you don’t see desired results after removing energy saving mode, it could mean a more complex problem; a faulty mainboard. Get a professional or contact Hisense Customer Service. They will help you troubleshoot the problem.
4. Hisense TV Brightness Problem
Your Hisense TV may look too bright or dark, making you strain your eyes. This is because the brightness setting is either too high or too low.
To adjust the brightness level, follow these steps:
- Open the menu and choose “Settings.”
- Click “Picture Mode” and adjust various parameters under this area. A perfect setting of the parameters would make them as follows:
- Picture Mode – Theatre Night
- Backlight – 52
- Brightness – 51
- Color – 49
- Color Space – Auto
- Contrast – 47
- Color Temperature – Low
- Gamma – 2
- HDMI 2.0 format – Enhanced
- HDMI Dynamic Range – Auto
- Local Dimming – High
- Sharpness – 0
- Tint – 0
All other parameters not listed above should be set at “zero” or “Off.” RGB color controls are perfect at default, so do not change anything.
If none of this helps, factory reset your TV.
5. Hisense TV Turns On Then Off Immediately
You may encounter this problem while turning on your TV. It turns off immediately, even before displaying any content on the screen. Well, there could be several reasons for this issue. It could be due to a faulty power supply unit (loose or defective power cables) or remote control.
If you think the problem is with the remote control, remove the batteries; the faulty remote could randomly press itself, causing the immediate TV shutdown. Use the power button at the back of the TV to turn it on.
If the problem persists, check for loose cables and fix them accordingly.
In case they’re defective, consider replacing them.
If the problem continues, try to hard reset the TV by unplugging it from the power supply and then plug it back in after 15 minutes. If this fails, consider factory resetting.
6. Hisense TV Shows Pictures With No Sound
This could be caused by several problems ranging from a damaged speaker to a bad connection between the speakers and the amplifier.
The first thing to do is ensure all connections are tight and secure.
Also, ensure that the volume levels are correct. Check that you’ve not muted the volume. You can use an external audio receiver if needed.
However, some videos may not have codec compatibility with your Hisense TV. You can do nothing in such cases since the manufacturer has already designed which video files your Hisense TV model will support.
7. Black Screen on Hisense TV
On the black screen, you’ll hardly see anything on your Hisense TV, but the sound from the content presented on the TV is audible. On changing the channel, you discover that the problem is still present with all channels.
An ideal solution would be to follow these steps:
- Turn off the Hisense TV, then unplug it from the power source.
- Press the power button and hold it for 20 seconds.
- Let the TV remain unplugged for 5 minutes before you plug it back into the power source.
- Turn the TV on.
If the problem doesn’t end, it could mean that the mainboard, the LEDs, or the power board is damaged. In this case, get a professional to help in the repair process.
To find out how much electricity your TV uses, visit our guide which provides information about the wattage it consumes when turned on.
8. Blinking LED Indicator
When the TV is turned on, the LED indicator may blink rapidly. This indicates that there could be a hardware problem.
It could mean a backlight/mainboard, powerboard, or inverter board problem if it blinks six times. If it blinks four times, it could signify damage to the inverter board wires or a defect in the main logic board.
Before you think of taking the TV to a technician for repair, consider power cycling the TV using the following procedure:
- Turn off the TV.
- Unplug it from the power source.
- Wait for 1 minute before you plug it on.
- Turn the Hisense TV on.
9. Update the Hisense TV Firmware
Updating the firmware on your Hisense TV is a simple process that can be completed in just a few minutes. First, ensure that your TV is connected to the internet, and then follow these steps:
- Open the Settings menu on your Hisense TV.
- Select the System option and scroll down to the Software Update section.
- Select Check Firmware Update to update the firmware via the Internet.
Once the update is complete, your TV will run the latest firmware version and take advantage of all the latest features.
10. Reset My Hisense TV to Factory Settings
If none of the above solutions work, it’s time to factory reset your Hisense TV. Depending on the Hisense TV model, there are different ways to get to the factory reset option. Select the option that applies to your TV model.
- Turn on the Hisense TV.
- Using your TV remote, navigate to the “Menu” option.
- Select the “Settings” option.
- Select the “Storage and Reset” option.
- Select the “Factory Data Reset” option.
- Turn on the Hisense TV.
- Using your TV remote, navigate to the “Home” option.
- Select the “Settings” option.
- Go to the “Device Preferences” option.
- Go all the way to the bottom to the “Reset” option.
- Select the “Reset” option.
- Select the “Erase everything” option.
- Turn on the Hisense TV.
- Using your TV remote, go to the “Menu” option.
- Select the “Support” option.
- Select the “Self Diagnosis” option.
- Select the “Reset” option.
- Turn on the Hisense TV.
- Using your TV remote, navigate to the “Home” option.
- Select the “Find Settings” option.
- Select the “About TV” option.
- Select the “Restore to factory default.”
All your stored data should be reverted to factory settings. This should solve your problem. After resetting, you must sign up, reinstall apps, and set up new services.
If the problem persists, it could mean that the mainboard, the LEDs, or the power board is damaged. In this case, get a professional to help in the repair process.
11. Hisense TV Has No Picture and Sound
If your Hisense TV has no picture and sound, you may have a hardware failure. The likely culprit is a T-Con Board inside your Hisense TV that needs to be replaced.
This video will show you how to check if the issue is with the T-Con Board and how to replace it.
If you don’t want to replace the T-Con Board, take your Hisense TV to an authorized dealer and have them replace it.
12. Hisense TV Make Crackling or Buzzing Noise
If you experience crackling or buzzing sounds from your Hisense TV, you should check that it’s properly connected to a working power source. A faulty power cord can be the cause of many sound issues.
It’s also important to ensure that speakers connected to your Hisense TV are plugged in tightly and securely. Loose connections may lead to strange audio problems as well.
Finally, if neither of these solutions works, it may be worth checking and ensuring that the audio volume on your TV is turned up but not too loud.
Frequently Asked Questions
What are the Common Causes of Hisense TV Problems?
The most common cause of Hisense TV problems is damage to the internal components such as the inverter board, the power board, the main logic board, and the backlight board. These parts are usually located inside the TV cabinet.
Damage is due to improper handling during installation or usage. Other reasons include poor quality parts used during manufacturing, incorrect settings of the TV, etc.
Is Hisense TV Easy to Re-Install?
Yes, Hisense TVs are very simple to set up. All you need is a screwdriver and a Phillips head screwdriver. The process involves removing screws from the back panel of the TV and replacing them with new ones.
The screws should be tightened firmly to avoid any movement of the TV.
How Long Does it Take to Fix a Hisense TV?
It depends on the type of fault and its severity. A minor fault can be fixed within 30 mins, while more complex faults require several hours. Either way, fixing a Hisense TV calls for dedication and patience.
How Much Does it Cost to Repair a Hisense TV?
The price of repairing a Hisense TV depends on the faulty component type and the fault’s complexity. For example, fixing a power board requires expertise and experience. Thus, it costs more than repairing an inverter board.
You can try to fix your Hisense TV yourself. However, we recommend you take it to a professional specializing in repairing Hisense TVs.
Does Hisense TV Come With a Warranty?
Yes, Hisense TV comes with a warranty. Check inside the box if the warranty card is included. Often, the warranty is valid only after registration at the customer service center. However, interfering with the TV during repair may render the warranty void.
Where Can I Find a Hisense TV Repairman?
There are many authorized dealers of Hisense TVs. You can visit their websites and contact them directly. Alternatively, look for a local repair shop near you. Most repair shops offer free diagnosis services. They will also guide you through the repair process.
Why Do Some Hisense TVs Have Defective Screens?
Sometimes, there are technical glitches that occur during production. This results in defective screens. In other cases, the screen is damaged by accident. To prevent this, carefully inspect the screen before purchasing.
What are the Symptoms of Hisense TV Problems?
Common symptoms of Hisense TV malfunctions include flickering, dimming, buzzing sound, no picture display, and distorted pictures.
If you notice these symptoms, immediately turn off the TV and unplug it from the power supply. Then wait for 10 minutes before turning it back on again. Do not use the TV until the problem has been resolved.
Is Hisense TV Safe to Use?
Yes, Hisense TVs are safe to use. However, they are vulnerable to electrical surges and static electricity. Therefore, always keep them away from sources of static electricity, such as hair dryers, vacuum cleaners, and electric fans.
Are Hisense TVs Good Value for the Money?
Yes, Hisense TVs are good value for the money. Their prices are competitive compared to those of other brands. Their quality is also relatively high for the price.
Hisense TVs are some of the most popular TVs available today. They are easy to set up and maintain. However, they are susceptible to various types of faults. Identifying and resolving these faults is important to enjoy uninterrupted viewing pleasure.
Ranging from the simple to the complex, follow the right troubleshooting process. If you need some parts replaced or if the repair process requires some technical know-how, it is best left to professionals.
63 thoughts on “Hisense TV Problems: The Ultimate Troubleshooting Guide”
Is stuck on one channel and I can get it to change channels or let me do anything but change volume
If your Hisense TV is stuck on one channel, I recommend that you do a factory reset. The steps are provided in Solution 2.
There is a keyboard blocking half the screen. My Hisense remote can’t access it. My cable remote can’t access it. It looks like a keyboard to access the internet. I’d like to remove it. Thanks.
On your remote control, can you press the Home button and then go to Settings? You should have the option to select the Keyboard and toggle it off or on.
my hisense tv, the screen went black then i got abox skipping around the screen saying there was no signal to my tv now i am having difficulty in getting all available channels i should be getting.
Are you getting audio when the screen goes black? If so, can you follow the steps in Solution 7? If that doesn’t work, it’s time to do a factory reset by following the steps in Solution 9.
My TV won’t turn on. Red light comes on for 10 seconds, then blinks once. Over and over. I tried unplugging, etc., no luck. Where do I go from here?
Thanks for your question. Do you get a black screen on your TV, but there is still audio coming from your TV? If so, please take a look at Solution 7. If your TV turns on and then turns off immediately, please take a look at Solution 5.
my tv guide on the tv is stuck on one channel for all channels how to change it so i know what is on different channels
Your TV may need to be reset. Can you try resetting your Hisense TV to factory settings as described above?
Hisense TV Turns On Then Off Immediately
The red light flashes 3 times & then turns the TV on & off in a continuous cycle.
I have removed the batteries from the remote, unplugged the TV for 30 minutes & factory reset (I cannot get to factory reset in the settings) so I pushed the reset button on the back of the TV & I’m not sure if it did anything because the problem persisted.
Depending on your Hisense TV, there are different factory reset methods. Can you take a look at Step 9, which has several factory reset options?
Hi, I have a Hisense smart tv series 5 55 inch.
My TV volume is fine when I do the self diagnose tests. However, the volume for Netflix, YouTube and other apps is too low – even when turned up full. I have done factory resets on the whole TV and on audio and still the sound is too low on apps. What could the problem be?
It’s possible your Hisense TV didn’t get completely reset. You will notice your TV is reset when all your custom options have disappeared. I recommend following Step 9 again to do a factory reset.
trying to connect antenna. click antenna will not get past to scan.
I recommend following the methods above to fix the issue with your antenna.
turns on, shows home screen but can not move to change from home page- replaced remote and still cant advance to other screens
If your Hisense TV remote is not working, open the back panel of the remote and remove the batteries. Replace with a new set of batteries.
We bought a new TV a few weeks ago and we have been experiencing a problem when we are rewinding or fast forwarding the sound goes out on our TV. We have to take the remote of the TV, click the house button, click the ok button and then click the arrow so that we go to HDMI 1 and then click that and the sound comes back. This happens multiple times a day.
This sounds (no pun intended) like an issue with the software on your Hisense TV. I recommend following the method to update the firmware on your TV. If you cannot do a firmware update for some reason, you can follow the last method to factory reset your TV.
hisense h5c tv no sound or picture. tried your step nothing when turned off the led flashs 5 times HELP
This seems to be a software glitch. I recommend following the step above to update the firmware on your Hisense TV.
My Hisense tv has a problem receiving and displaying closed captions. This affects live tv broadcasts. Captions appear intermittently, every second caption only or similar.
There may be an issue with the current version of your Hisense TV firmware. I recommend you follow the method above to update the firmware so your TV is running the latest software version.
Hi, 1.5 year-old 75Q8G will not power on. Standby light at bottom centre will occasionally blink off like it’s going to power up when remote or power button is depressed. Has occasionally lost it’s optical output to B&W soundbar since new. Main board perhaps? Thanks for doing this…
It seems like your Hisense TV is having a hardware issue. The T-Con Board may need to be replaced. The last solution above has a video on how to check and replace it.
I love my Hisense 50″ tv. I have had it for 3 years and just in the last week I can be in ANY streaming service watching a program or movie and it just boots me out and back to the home screen. Sometimes it is 3 or 4 times in a row other times I can watch for an hour or two before it happens. I have replaced batteries in my remote and rebooted tv. What else can I do to fix this?
This seems like a software glitch to me. Can you follow the method above to update the firmware on the Hisense TV? If that doesn’t work, I recommend doing a factory reset.
My tv shows no video no sound on tv channels from antenna. I’ve reset the tv to factory settings, made sure firmware is up to date. And nothing has fixed it. Also several apps show a code when trying to watch something (ex. Netflix).
If your TV shows no video and sound, it may be experiencing a hardware failure. The T-Con Board in your TV may need to be replaced. You can either replace it by following the video above or have it repaired by an authorized dealer.
Hi the tv’s standby light is on but when I press the on button on my remote control it won’t turn on, the light just flashes
Have you tried unplugging your TV from the wall, wait one minute, and then plug it back in? Do you have any picture or sound on the TV?
I get really bad flickering I’ve turned the tv on and off also turned off Alexa and removed other devices plugged into same power outlet it’s making the whole tv viewing experience very disappointing and wondering if we have made the right choice
Instead of turning the TV on and off, I recommend unplugging the TV from the wall outlet, wait one minute, and then plugging it back in.
I have a 55″ smart tv turns on with a good picture then within 10 mins the screen loses picture and I have coloured lines audio is fine.
First, I would follow Solution 10 to reset your Hisense TV to factory default. If that doesn’t work, your backlight may have gotten damaged. Unless you know what you are doing, I wouldn’t advise you do it yourself. It would be best if you got it replaced by a TV technician.
Is it possible to update my LTDN40K220WUS_1, Version V00.01.148a.F0831 smart TV to get Disney Plus, or Hulu? I have buttons for Vudu and Netflix, but not these.
If you want to use Disney+ on your TV, compatibility is only available for newer Hisense models that utilize the Android or Roku operating system. If your TV uses the older Vidaa OS, your best bet would be to buy a cheap streaming device like a Roku or Fire TV Stick and use that for all your app needs from now on.
My Hisense 50″ TV makes a buzzing noise. If the screen gets black, the buzzing noise gets even louder. If I move the Backlight setting to “Auto” or anything under “100” the high pitch noise gets louder.
I’ve muted the speakers and the noise is still present.
I’ve also tried factory reset and disconnecting the tv, no changes.
Perhaps the power supply card is faulty?
That’s an interesting issue. Usually doing a factory reset should resolve it. Have you tried replacing your power cord which may be faulty? Can you take a look at Solution 12 which has steps to fix the buzzing noise for your Hisense TV?
I’ve had plenty of Hisense TVs and had no problems with them until my latest one, its a 65U8HQFTUK 3 months old, so retailer sorting out at present, I’ve tried factory reset but nothing has worked. The screen has gone darker as if its stuck on ECO Mode its now become unwatchable, my wife was watching it one day and it just flickered and went dark, has anyone else had the same or similar problems?
If you have tried a factory reset but didn’t help, you may have a hardware issue. The T-Con board inside your Hisense TV may be damaged and need to be replaced. Solution 11 has a video on how to perform the replacement.
can not get my head set to work
Have you tried doing a factory reset? The steps are listed in Solution 10.
Hisense 75h6510G Turned on and got no picture but I do have audio. No cables are connected just the power. Screen Flashes then black still has sound though. on correct input. Ive come up with backlight problem. Only thing is I would like to get a service manual for this unit . Then I have no problem doing the repair. Any comments or suggestions?
If you don’t have picture but you have audio on your Hisense TV, you may be experiencing a broken T-Con Board. Solution 11 has steps on how to replace it.
I own a 3-month old Hisense 55U8H. I use it with an antenna; no cable. All was fine until update M1109. Cust Serv sent me directions to do it manually via a thumb drive since the TV itself attempts failed. Went kind of smoothly. Had to do a full setup after, but could not get to the channel list to delete unwanted channels. Click on “Live” per pages 7-9 of the online manual and the channel guide shows up instead of the channel list. Three attempts with Hisense Customer Service were worthless.
Also cannot find a way to set favorite channels.
I am stuck for now scrolling through 40 channels instead of 31.
Anyone have a solution?
Have you tried doing a factory reset? It should clear any custom settings and bring your settings back to the default. The steps are in Solution 10.
I keep getting the Accessibility shortcut message on screen. What could the cause of this be please?
Have you tried turning off Accessibility? You can do so by going to the Settings Menu and selecting Accessibility. From there, you have the option to turn off the Menu Audio or Video Description.
My Hisense 32A4G tv has had a sound problem for some time .. When any program has music or sound that is NOT actual voice sound, the volume is at least twice the volume of the actual voice in the program.
If the volume is set to hear the voice of the spoken word, the ‘music sound’ overrides this to the point that it is far too loud, and if turned down you cannot hear the voices of the actors.
Now the TV will not play any programs of Netflix, or other streaming services, after a program has been selected.
It will load and display options, then when one is selected and “play” is pressed, it appears to load then screen goes blank, and nothing happens..
What is the problem..??
You may have encountered a software bug on your Hisense TV. I recommend following Step 10 to do a factory reset which will revert your TV to the factory defaults. All the TV’s data and settings will be deleted.
When I uplug my headphones the TV still thinks the headphones are plugged in. No sound and headphone icon in volume number. Will a factory reset work?
I would do a factory reset if the headphones work when plugged into other devices.
I just bought a U8H 65 inch 2 days ago. I can not get my Samsung HW550 soundbar to work. I tried to use the optical cable from my previous tv and no luck. I then tried to use the eArc port and no luck either. Can someone please help?
The picture is too big for my screen. For example when I use the guide to search for tv programs the top and bottom line are off the screen. I have tried using setup but have not found anything that appears to be able to reduce the screen size.
How can i stop the display of the
INPUT CONNECTION STATUS. It is really annoying getting this displayed every few minutes on my A7 series 43″TV.
My 58″ model 58R6E was working fine and now it won’t power on. Done the remote reset, battery check, unplug from power source without success. The TV’s red indicator light blinks twice then solid for a few seconds and flashes twice again then back to solid seeming on a loop. Please assist.
Your T-Con Board may need to be replaced. You can follow the video on Solution 11 if you want to replace it yourself. Alternatively, you can have an authorized dealer replace it for you.
Before the latest over the internet firmware update my Hisense tv did do a couple of in the of a shows on Paramount plus Netflix Amazon pop it up with the “ there’s is insufficient memory” App will close” and go to live tv.
I’ve cleared 3 or 4 time cookies and app data, resigned in, after 35minutes still get the popup of “ insufficient memory, App will close”
This last update ( 4/14/2023 )it happens after 20 minutes.
Is this “ factory reset” time?
If your Hisense TV was working before the latest firmware, there may have been a bug in the firmware you downloaded. Yeah, it may be time to do a factory reset.
I just bought my Hisense TV yesterday and a message keeps coming up on the screen to push any button to go ot of store mode I do this but the same message returns every 5 minutes it is very annoying can you help
You can get your Hisense TV out of store mode by following my guide at https://techcolleague.com/how-to-get-hisense-tv-out-of-store-mode/