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Samsung is a well-known name in the electronics industry, so it’s no surprise that millions of people all over the world have purchased Samsung televisions. However, if you own one of these devices, you may have experienced a problem that causes the sound on your television to malfunction.

Sound is an important part of watching TV, but if it suddenly goes out on your Samsung TV, you may think it’s a lost cause. The problem could be as simple as squashing a bug or as complex as replacing a part.

Fortunately, there are several troubleshooting measures you can try to resolve the issue. Before you call a professional, follow the methods below to troubleshoot your Samsung TV to identify whether it can be fixed on your own.

Method 1: Power Cycle

Go through power cycle procedures, or also known as “power resetting”. This simply means that we will temporarily turn off the device by unplugging it from the wall outlet and plugging it back up again after 30 seconds or so.

Once the device is back up, we should be able to use our remote control once again and get sound from every connected source on the rear of the television set including things like external speakers that are being fed off of your Samsung model TV.

Method 2: Verifying Your Connections

Make sure your Samsung TV is connected correctly with its audio out jack and that there are no loose connections between your TV and its audio out jack.

Select the input control on your Samsung TV remote and attempt to change it up or down. This will then help you troubleshoot any loose connections that have nothing to do with Samsung itself, such as loose connections in the cable box, DVD player, or any other device connected via wire into your TV set.

Method 3: Check Sound in Menu Settings

Make sure your TV is not in mute mode. Go into the menu settings of your TV and check for a sound sensor setting.

Go back into the menu settings of your TV and find the speaker selection or test setting. Run this test to make sure that each speaker is working properly if they are connected correctly with your audio out jack on your television set or home entertainment system.

If one of them fails, then it would be best to disconnect all speakers from your Samsung model, unplugging each individual cord from their respective jacks on both sides of the connection until you can get a visual display onscreen after running the test again.

Once the visual display has been returned, plug each speaker back into its respective jack on both sides and run this test once more to verify the functionality of all speakers.

Method 4: Check TV Speakers

Check the speakers that are going into the back of your TV. If you plug in an RF wired speaker set or use the optical audio out jack and run a test on the system through its menu settings, you may not get any type of audio feedback unless all 3 of these things are functioning properly.

The way this works is that basically when you purchase your Samsung model televisions, they can be purchased without any built-in speakers at all which would mean that you would need some sort of speaker system plugged into your television so that it could produce sound.

If you purchased a Samsung model with built-in speakers, it will have volume controls on the side of the television which you can use to adjust the volume. If you purchase one that doesn’t have this particular feature, your remote control or TV remote will need to be used for any audio adjustments at all.

This is why it’s especially important for us to set up an RF wired speaker set or optical out jack if we plan on using these types of connections. You might find yourself needing to put batteries into your remote control also if there are no backlit buttons on your remote.

Method 5: Check Cables

If you have a working remote control but there is no volume coming out, the first thing you want to do is make sure all devices are plugged into their respective audio/video inputs on the rear of the television.

So if we’re using HDMI 1 and 2 as well as optical cable input, make sure these devices have been plugged in properly. If they are, and there isn’t any volume or sound coming through from any device connected to these input sources (such as a Blu-ray player, cable box, or just an antenna for watching television), then it’s possible that the problem is not with the TV itself but instead with the device being used.

This is why having a set of external speakers connected to your TV would be great too because you can eliminate these as potential candidates in which there may be something wrong with them and want to blame it on your device rather than test it out on another working device that you have available.

Tim Miller

Tim has always been obsessed with computers his whole life. After working for 25 years in the computer and electronics field, he now enjoys writing about computers to help others. Most of his time is spent in front of his computer or other technology to continue to learn more. He likes to try new things and keep up with the latest industry trends so he can share them with others.

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