T-Mobile customers have been dealing with dropped connections for some time, but the problem has recently become more severe. This issue is frustrating for customers who rely on their T-Mobile service for their business or personal lives.
While a software update may be able to fix the problem, more than one update will likely be needed to solve the issue fully. In the meantime, T-Mobile customers can follow the methods below to help reduce the frequency of dropped connections.

Why Does My Phone Say T-Mobile Keeps Stopping?
There can be many reasons for this problem. It could be a technical issue with your phone, or it could be an issue with T-Mobileâs network. This problem is most likely to occur if youâre in an area with a weak or patchy T-Mobile signal.
If youâre in an area with a strong T-Mobile signal, but your phone still says âT-Mobile keeps stopping,â there may be a problem with your phoneâs radio.

How to Fix T-Mobile Keeps Stopping
If youâre a T-Mobile customer, you can experience your mobile phone saying, âT-Mobile keeps stoppingâ occasionally. The issue could be with your phone, or it could be a problem with T-Mobileâs service.
Here are some methods to fix the problem:
1. Update The Device Operating System
One of the most obvious steps to try and improve T-Mobileâs network reliability is to update your deviceâs operating system. If this isnât an option because your phone isnât rooted, then the next step is to find a method that will allow you to install an operating system over the existing one.
You can do this by using the Odin software with a computer. With the added app, you should be able to install a version of Android on your phone that offers better network performance.

2. Turn Off Location Services
You can limit how much location data your phone collects, but that wonât stop the network from dropping out. If youâre having constant dropped connections with T-Mobile, then you should try the steps in this article.
These include ensuring no location services are on and disabling GPS using the âSettingsâ app under âWireless and Networks.â

Related: How Do You Know If Someone Turned Off Their Location?
3. Update The Device
While updating your deviceâs operating system is always a good idea for any Android phone, updating to the latest version of Android can also help with dropped connections. By doing so, you may be able to eliminate problems caused by buggy software and services.
You can even try this if youâre experiencing issues outside regular network connection drops.
To update your device, follow the below steps:
- Youâll need to download the update from your device, usually done through Googleâs Play Store or Samsungâs Galaxy Apps Store. You can also find older updates on some of the other Samsung and AT&T apps, which are often old and broken.
- Once youâve downloaded the update and installed it, reboot your phone and wait for it to finish updating.
- Once done, your phone will have the new Android version that improves T-Mobile connectivity and performance.
4. Turn Off Background Data Usage
Itâs not uncommon for apps to continue using data in the background, even if itâs a feature youâve disabled or set to âOnly while connected to Wi-Fi.â If youâve done all of these but still have issues, you should try turning off background data usage by doing the steps in this article.
To turn off background data, follow the below steps:
- Youâll need to open the âSettingsâ app and tap âData usage.â
- Youâll need to tap on the upper-left corner of the screen and select âBackground dataâ to get to this menu.
- You have a couple of options from here that will allow you to turn off background data usage.
- You can tap the toggle next to âRestrict app background dataâ and choose between Wi-Fi only or Unrestricted Data Usage. You can also restrict background data by the app in the same menu.
- You can also tap the upper-left corner and select âDownloaded Appsâ to view all of your background apps, and then turn off any you donât want using data.
5. Clear The T-Mobile Appâs Cache
If youâre using the T-Mobile app to connect to the internet in any way or to use some of its features, then you should know that itâs one of the most popular culprits for apps that continue using data in the background.
To fix this issue, try clearing its cache by following these steps:
- Open the âSettingsâ app and scroll to the âApplicationsâ section.
- Tap the âApplication Managerâ icon, then choose the T-Mobile app from the list of installed apps.

- Once inside, youâll see an option that says âClear Cache.â
- Select it, then tap on âOKâ to confirm.
6. Check Your Phoneâs Storage, Apps, And SD Card
Another possible reason that somethingâs wrong with your phone is your data usage or even something as simple as a problem with the phoneâs SD card. While you may not be able to control how much space the card stores for apps, it can eliminate storage for app data and other system-related items.
To do this, follow these steps:
- Open the âSettingsâ app and go to âApplications.â

- Once inside, tap on the âApplication Manager.â

- Select âAll,â then look through all the apps to determine which ones use the most space on your phoneâs internal storage and SD card.
- If you see an app that takes up a lot of space, uninstall it from your phone by tapping on its name and then choosing âUninstall.â
- After removing this app, you should find that your device has more room for apps and other necessary data.
- If youâre still running out of space, you can always contact the company to inquire about increasing your limit but be sure to do this before you need the space.
7. Reset Application Data
If youâre noticing that your phone doesnât have a high storage usage anymore but still finds it difficult to connect to or maintain a stable network connection, itâs time for you to reset the app data.
To do this, follow these steps:
- Open the âSettingsâ app and go to âApplications.â
- Tap on âApplication Manager.â
- Select âAllâ from the list.
- Select one of the apps, and tap on it.
- Here youâll see a list of data that are being used by the app, including:
- Application Data, which includes things like app files and settings.
- Network Usage shows how much data is transferred when your phone is connected to the Internet.
- Storage usage shows each appâs space on your deviceâs internal storage or SD card.
- Select the data that you want to reset and tap on âClear Data,â then tap âOKâ when prompted to confirm.
- Once youâve cleared the data, youâll need to restart your device and launch the app again for it to accept your new settings.
- To do so, tap the Home button, hold it until a list of apps appears, and then swipe left/right until you find your appâs icon. Tap on it and wait for it to load.
8. Reset The Network
If youâre still having issues with your phone after trying everything listed in this guide and cannot connect to the Internet, youâll need to reset the network on your phone. To do so, follow these steps:
- Go to Settings > Wireless & Networks.
- Tap on the T-Mobile logo (top-left corner) until you see an option that says âReset Networkâ or something similar.
- Tap on it.
Regardless of carrier, the process should be the same for all Android phones. The steps will differ slightly depending on what version of Android youâre currently running and whether or not you have a Samsung phone or another manufacturer.
9. Force Stop All Running Apps
Forcing a stop to run processes on a device may seem counterproductive and more unnecessary than helpful. Still, itâs incredibly effective to help fix your phoneâs performance issues. If youâre not sure which app can be causing the problem, force-stop it as described below.
- Go to the âSettingsâ app and scroll down until you see âApps,â then tap on that section.
- Tap on any running apps to bring up its details, then select âForce Stop.â

- Afterward, tap âOKâ to confirm and restart your device when prompted. You should find that your phone does much better after forcing all the processes to stop.
10. Clear Browsing Data
Clearing the data in your browser may sound like a drastic thing, but it can be very helpful in fixing certain issues that may be causing your phone to run slowly. If youâre far from a WiFi network and cannot connect to one, clearing your browsing data is the next best thing you can do.
To clear your browsing data, follow these steps:

- Go to âSettingsâ > âWi-Fi,â then tap on any available network that youâd like to connect to.
- From the âConnection Statusâ tab, tap on the âBrowsing Historyâ option.
- Select âClear Browsing Data.â
- Select âOKâ to confirm, then restart your phone when prompted.
- You should find that things are a lot faster after clearing this data.
Frequently Asked Questions
Why Does T-Mobile Keeps Stopping Keep Popping Up?
If youâre experiencing the error âUnfortunately, T-Mobile keeps stopping,â it may be due to a problem with your deviceâs operating system or a third-party app.
Here are some troubleshooting steps that may help resolve the issue:
- Restart your device. This may help clear any errors that are causing the problem.
- Update your deviceâs operating system. Outdated software can sometimes cause issues like this.
- Uninstall any third-party apps that youâre not using. One of these could be causing the problem.
- Contact T-Mobile customer support. They may be able to help you resolve the issue.
- Try a different SIM card. If youâre using a T-Mobile SIM card activated on another device, it may cause a problem. Try using a different SIM card.
- Reset your device to factory settings. This will delete all your data, so ensure youâve backed everything up before doing this.
How To Fix My T-Mobile App Not Working?
If youâre having trouble with your T-Mobile app, there are some things you can do to try and fix the issue. First, ensure you have the latest version of the app installed. If you donât, try updating it and check if that solves the problem. If not, try uninstalling and reinstalling the app.
Why Canât I Log Into The T-Mobile App?
You might not be able to log into the T-Mobile app for some reason. The most common reason is that your account isnât active. If youâre unsure if your account is active, you can check the status by logging into the T-Mobile website.
If your account is active and youâre still having trouble logging in, itâs possible that you donât have the correct login credentials. If youâve forgotten your password, you can reset it by going to the T-Mobile website and clicking the âForgot Password?â link.
How Do I Clear My T-Mobile App?
If youâre having trouble with your T-Mobile app, you can try clearing the appâs data. This will reset the app to its default state, which may help to fix any issues youâre having.
Hereâs how to clear the data for the T-Mobile app on your Android device:
- Open the Settings app on your device.
- Tap âAppsâ or âApplications.â
- Find and tap the T-Mobile app.
- Tap âStorage.â
- Tap âClear Data.â
- Confirm by tapping âOK.â
After clearing the data for the T-Mobile app, try using it again. You can try uninstalling and reinstalling the app if you still have trouble.
Why Does T-Mobile Keeps Downloading Apps?
If youâve ever wondered why your T-Mobile phone keeps downloading apps, even when youâre not actively using it, thereâs a simple explanation. T-Mobile has a âT-Mobile App Packâ feature that comes pre-installed on all Android devices.
This app pack includes several useful apps, such as Amazon Kindle, Google Play Music, and others. However, it also includes several bloatware apps you may not want or need.
If youâre not a fan of bloatware, thereâs an easy way to disable the T-Mobile App Pack. Follow these steps:
- Go to Settings > Apps.
- Tap on the âAll Appsâ tab.
- Scroll down to the âT-Mobile App Packâ entry and tap on it.
- Youâll see a toggle switch at the top of the screen.
- Simply turn it off to disable the app pack.
If youâre still seeing unwanted apps being downloaded to your T-Mobile phone, thereâs a chance that your device has been infected with malware. We recommend running a quick scan with a reputable mobile security app to see if any malicious apps are present on your device. If you do find any, be sure to delete them immediately.
Remember that even if you disable the T-Mobile App Pack, you may still see occasional app downloads from T-Mobile. This is likely due to updates for the apps included in the pack. However, you shouldnât see nearly as many app downloads if you disable the pack.
Why T-Mobile Notifications Wonât Go Away?
If youâre having trouble getting rid of T-Mobile notifications, it may be because you have an outstanding balance or recently made a payment. Youâll need to pay your balance or update your payment information to eliminate the notifications.
If you still see T-Mobile notifications after youâve paid your balance, it may be because you have an outstanding balance on another account. Youâll need to update your payment information for that account to get rid of the notifications.
How Do I Clear My T-Mobile Notifications?
Like most people, you probably have your phone with you almost always. Youâre also likely to get many notifications throughout the day. Knowing how to clear them quickly and easily can be helpful, whether theyâre from your favorite app or a new email.
Hereâs a quick guide on how to clear your T-Mobile notifications:
- On your device, open the Notifications panel.
- Tap the Clear button.
- Youâll see a confirmation message informing you that your notifications have been cleared.
How To Get Rid of T-Mobile Update Service Notification?
If youâre getting annoyed by the T-Mobile update service notification that constantly appears on your device, there are some things you can do to get rid of it.
One option is to disable the update service. This can be done by going into the settings menu on your device and then selecting the âApplicationsâ tab. You should find the âT-Mobile Update Serviceâ and disable it from here.
Another option is to uninstall the update service. This can be done by going into the settings menu on your device and then selecting the âApplicationsâ tab. You should find the âT-Mobile Update Serviceâ and select âUninstall.â
Once youâve taken either of these measures, the update service notification should no longer appear on your device.
Conclusion
Your T-Mobile keeps stopping errors may be the result of several different factors. However, in most cases, it is due to a problem with your deviceâs software or an issue with a third-party app.
If you are experiencing this error, it is recommended that you try the solutions listed above. They are simple to follow and should help you fix the problem.




