Do you keep getting the Printer Supply Memory Error 10.00.01 message? This can be a frustrating error to deal with, but don’t worry – we’re here to help.

In this blog post, we will discuss what causes this error and how to fix it. We will also provide some tips for preventing this error from happening in the future.

What Causes your Printer to Display a Supply Memory Error?

The toner cartridge’s loose connections can cause the supply memory error. The toner cartridge’s metallic chips aren’t tightly connected to the printer’s inside circuitry, allowing for faulty connections.

Because the microchip data may be outdated, the malfunction message shows on the screen.

How Do I Fix My Supply Memory Error?

Solution 1: Disable the Cartridge Check

The toner cartridge’s memory chip may be misinterpreted by the printer. If you’re unable to solve the problem, go to the menu for troubleshooting and pick “disable cartridge check,” then press OK when prompted.

You should be able to print successfully because the printer will not be checking the toner cartridges during this procedure.

If you switch off the printer, you’ll have to go into this mode every time you turn it on. If you do have a second toner cartridge, try replacing the toner cartridge.

Solution 2: Clean the Chip Reader

If you have an HP laser printer, keep in mind that it has a microchip inside that engages the cartridge to the printer. If the chip of the cartridge and the pins within the printer are not firmly connected, the circuit will be incomplete, resulting in an 10.00.01 memory error message onscreen.

Follow these measures to ensure that your connection is secure:

  1. Unplug the printer’s power cable from the wall outlet.
  2. Open the cartridge access door, remove the toner cartridge, and inspect it.
  3. Check to see whether or not any of your cartridges have microchips on them.
  4. Remove the extra carbon build-up on the chips with an eraser, making sure they’re clean.
  5. Locate and clean the metal pins that are already inside the printer.
  6. Close the cartridge access door, plug the printer’s power cable back into the wall outlet, and turn on your printer.
  7. Examine whether the error still persists after doing so.

Solution 3: Replace the Chip Reader

After you followed the steps in Solution 2 and the error still persists, you may have to replace the chip reader. If you have another printer, you can try swapping the chip reader and see if the error disappears.

Solution 4: Replace the Printer Cartridges

Sometimes, due to factors such as wear and tear or user error, the cartridge may be broken or empty. As a result, you should always utilize genuine HP print cartridges for optimal results.

Follow these instructions to change the cartridges:

  1. Unplug the printer’s power cable from the wall outlet.
  2. Wait for the carriage to move to the right side of your printer and stay idle and silent before opening the top cover of your printer.
  3. Remove the new ink cartridge from its packaging and remove the protective tape from the ink cartridge.
  4. Do not touch the ink nozzles or copper contacts on the ink cartridge. If you touch these areas, you will end up with clogs, ink failure, and faulty electrical connections. The copper strips should not be removed since they are the part that makes contact with the chip on the cartridge.
  5. To confirm that the problem has been resolved, close the top cover and restart your printer.
  6. Check to see whether the error is still displayed on the screen and if it continues to show.

Solution 5: Remove the Packing Material

When the printer is powered on for the first time, the packing material inside stays in place. As a result, before using the printer for the first time, remove the protective packing material from these components.

The internal electrical connections are also affected by this substance, therefore take out the packing material from within to eliminate this problem.

Solution 6: Inspect the Orange Color Notch

Take out your toner cartridge if you still can’t fix the problem. If you see an orange-colored notch on the left side, just remove it. Restart the printer and this should resolve the situation.

Furthermore, on the left side, the notch of the cartridge may be damaged off, which goes into a guided slot and aids in lifting the cartridge.

This can also be the cause of your problem, so make sure that the notch is still in place and hasn’t been damaged.

Solution 7: Update the Software

An outdated software may cause a variety of issues in the printer, including the 10.00.01 printer supply memory error. The printer manufacturers typically release updates on a regular basis.

Follow the processes below to manually update your printing software.

  1. Connect your printer to the internet and make sure that the Wi-Fi symbol is lit.
  2. Select Printer maintenance from the dropdown menu in the Settings window.
  3. Select the Printer maintenance option from the dropdown menu.
  4. In order to update the software, select Update printer. Now is a good time to check for printer updates, and see whether any new ones are available.
  5. Wait until the updating process is finished and then restart the printer to allow the changes to take effect.


If you’ve tried all of the solutions listed and the printer supply memory error 10.00.01 still persists, it may be time to contact HP Customer Support. The company offers a variety of services that can help you resolve this issue, so don’t hesitate to reach out for assistance.

Tim Miller

Tim has always been obsessed with computers his whole life. After working for 25 years in the computer and electronics field, he now enjoys writing about computers to help others. Most of his time is spent in front of his computer or other technology to continue to learn more. He likes to try new things and keep up with the latest industry trends so he can share them with others.

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